Terms And Conditions

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Last Updated: 16 October 2026

Welcome to SheshaNET.
By accessing or using our website and services, you agree to the terms and conditions outlined below. Please read them carefully before proceeding.

If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms:

  • “We”, “us”, “our” refer to SheshaNET.

  • “You”, “your” refer to any individual or business using our website or services.

  • “Services” refer to internet connectivity products and related support provided by SheshaNET, including LEO Satellite Internet, GEO Satellite Internet, and Fiber Broadband.

2. Use of Our Website

By accessing this website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.
You may not:

  • Attempt to gain unauthorized access to our systems or data.

  • Use this website to distribute malicious software or spam.

  • Copy or reuse content from our website without prior written permission.

3. Service Availability

SheshaNET aims to provide continuous, reliable internet access. However, availability may be affected by factors beyond our control, including weather conditions, satellite coverage, or network maintenance.

We commit to minimizing downtime and will notify customers of planned maintenance whenever possible.

4. Service Installation and Equipment

  • Equipment (such as routers, satellite dishes, or modems) may be purchased or rented from SheshaNET.

  • You are responsible for the proper use and safekeeping of the equipment installed on your premises.

  • Any tampering, unauthorized relocation, or misuse of equipment may void warranties or service guarantees.

5. Billing and Payments

  • Service fees are billed monthly or according to your chosen package.

  • Payment is due by the specified date on your invoice. Late payments may result in suspension of service until the account is settled.

  • Prices and packages may change with prior notice. Updated pricing will be reflected on our website and invoices.

6. Fair Usage Policy

To ensure a consistent experience for all users, SheshaNET implements a Fair Usage Policy (FUP).
This means that during periods of high demand, certain activities (such as heavy file downloads or peer-to-peer usage) may be temporarily managed to maintain network performance for everyone.

7. Cancellations and Refunds

  • You may cancel your service by providing written notice as per your contract terms (typically 30 days).

  • Early termination fees may apply for contracts with fixed terms.

  • Refunds are processed only where applicable, in accordance with the Consumer Protection Act (CPA).

8. Limitation of Liability

While we take every reasonable measure to provide reliable service, SheshaNET cannot be held liable for:

  • Service interruptions caused by external factors (weather, infrastructure damage, power failures, etc.)

  • Loss of data, income, or business resulting from service downtime

  • Unauthorized access or security breaches outside of our control

Our total liability will not exceed the value of one month’s service fees.

9. Privacy and Data Protection

We respect your privacy and protect your data in accordance with POPIA (Protection of Personal Information Act). All personal information is collected and processed lawfully to provide and maintain your internet service.
For full details, please review our Privacy Policy.

10. Intellectual Property

All website content, including text, graphics, logos, and images, is owned by or licensed to SheshaNET and protected by copyright and intellectual property laws.
You may not reproduce or reuse any part of this website without our prior written consent.

11. Changes to Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services or legal obligations.
The updated version will always be available on our website, and continued use of our services indicates acceptance of the new terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes arising from these terms will be subject to the jurisdiction of South African courts.

13. Contact Us

If you have any questions about these Terms or our services, please contact us:

📧 Email: info@sheshanet.com
📞 Phone: +268 7836 9794
📍 Address: Eswatini, South Africa

SheshaNET — Connecting South Africa with Speed, Reliability, and Integrity.